This feature allows users to assign issues to specific team members and track the status of each issue throughout its lifecycle. It also introduces a new user inbox where users can view and manage their assigned issues.

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Who it’s For

This feature is designed for development teams, project managers, and anyone involved in the software development process who needs to collaborate on identifying, prioritizing, and resolving issues.

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Key Features and Benefits

  • Assign issues to specific team members for accountability and efficient task management
  • Track the status of issues, such as “not fixed,” “fixed,” “false positive,” “accepted risk,” and more
  • User inbox provides a centralized location for users to view and manage their assigned issues
  • Filter and sort issues in the user inbox based on SLA status (due, overdue, escalated) for better prioritization
  • Streamlined communication through email notifications when issues are assigned or updated

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How to Access

This feature is integrated into the main application interface. Users can access the issue assignment and status tracking functionality from the issue details page and the user inbox.

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Setup Instructions

No specific setup is required for this feature. It is enabled by default for all users with the appropriate permissions.

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Usage Guide

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Assigning Issues

1

Navigate to Issue

Go to the issue details page

2

Find Assignment Section

Locate the “Assignment & Status” section

3

Select Assignee

Select the desired assignee from the dropdown menu

4

Notification

The assignee will receive an email notification with the issue details

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Updating Issue Status

1

Access Actions

On the issue details page, locate the “Actions” section

2

Choose Status

Select the appropriate status for the issue (e.g., “fixed,” “false positive,” “accepted risk”)

3

Add Comment

Optionally, provide a comment explaining the status update

4

Save Changes

Click “Update Status” to save the changes

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Using the User Inbox

1

Access Inbox

Navigate to the user inbox from the main navigation menu

2

View Issues

Review the list of issues assigned to you

3

Filter

Filter issues by SLA status using the dropdown menu (due, overdue, escalated)

4

Take Action

Click on an issue to view its details and take further action

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Examples

Here are some common scenarios for using issue assignment and tracking:

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Assigning a Critical Issue

A developer discovers a critical security vulnerability in the codebase. They create an issue and assign it to the lead security engineer for immediate attention.

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Marking an Issue as False Positive

After investigating a reported issue, a team member determines that it is a false positive. They update the issue status to “false positive” and provide an explanation in the comment section.

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Prioritizing Overdue Issues

A project manager filters the user inbox to view only overdue issues. They prioritize these issues based on severity and assign them to available team members for resolution.

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Best Practices

  • Regularly review and update issue statuses to ensure accurate tracking
  • Encourage team members to provide clear and concise comments when updating issue statuses
  • Leverage the user inbox filters to prioritize and focus on critical or overdue issues
  • Foster a culture of accountability by consistently assigning issues to responsible team members

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Troubleshooting

  • If you encounter issues with assigning or updating issues, ensure that you have the necessary permissions
  • If email notifications are not being received, check your spam or junk folder, and verify your email settings
  • If you experience any other issues, consult the support documentation or contact the support team for assistance